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Refund / Cancellation policy

WE WILL REFUND YOUR ORDER IF:

IT HASN'T BEEN 24 HOURS SINCE PLACING YOUR ORDER ON A WEEKDAY. IF YOU PLACE YOUR ORDER ON A FRIDAY, YOU HAVE UNTIL MONDAY TO REQUEST CANCELLATION.

PACKAGE IS LOST IN TRANSIT (YOU MUST IMMEDIATELY CONTACT US WITHIN 14 DAYS OF NOT RECEIVING YOUR SCHEDULED PACKAGE. A CLAIM WILL NEED TO BE FILED WITH THE CARRIER AND TIME IS OF THE ESSENCE.) IF PACKAGE IS MARKED DELIVERED IN CARRIERS SYSTEM, YOU MUST HANDLE REFUND WITH CARRIER YOURSELF. WE WILL ONLY PROVIDE THE ORDER INVOICE FOR VERIFICATION PURPOSE. ONCE WE RECEIVE EMAIL FROM CARRIER ON YOUR BEHALF, WE WILL PROCESS, SIGN, AND RETURN THE FORM TO THE CARRIER.

WE WILL REFUND OR REPLACE YOUR ITEMS IF THEY ARE MISSING. WE DO TAKE PHOTOS OF ALL PRODUCTS BEFORE LEAVING OUR STORE, FOR VERIFICATION OF THE DATE, QUANTITY, AND COLORS. THIS ALSO ELIMINATES FRAUDULENT REQUEST.

IF YOUR ORDER IS OUT OF ITS SHIPPING TIME FRAME, WE WILL REFUND YOUR SHIPPING FEE. *****THIS DOES NOT APPLY TO HOLIDAY SALES OR SALE WEEKS.*****

NO OTHER REFUNDS WILL BE PROCESSED DUE TO COVID-19 AND SANITATION REASONS. NO EXCHANGE PACKAGES OR RETURN ITEMS WILL BE ACCEPTED.

EMAIL: ENHANCEDCUSTOMERSERVICE@GMAIL.COM

IF YOU HAVE ANY QUESTIONS YOU MAY CONTACT US @ 912-227-9929. YOU MAY LEAVE A VOICE MAIL OR SEND A TEXT MESSAGE AT ANY TIME. SOMEONE WILL RETURN YOUR CALL WITHIN 1-2 BUSINESS DAYS.

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